Refund Policy

Refund Policy – Sniperkicks

At Sniperkicks, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we’re here to help. Please review our detailed refund policy to ensure a smooth and hassle-free process.

Eligibility for Refunds

  1. Timeframe:

    • You can request a refund within 30 days of receiving your order.

  2. Condition of Items:

    • To be eligible for a refund, items must be:
      • Unworn, unused, and in their original condition.
      • Returned in the original packaging, including all tags, accessories, and inserts.

  3. Exclusions:

    • Items marked as final sale or non-refundable at the time of purchase.
    • Damaged or defective products caused by misuse, improper handling, or wear and tear.


How to Request a Refund

  1. Initiate the Process:

    • Contact our Customer Service Team at [insert email/phone number] with your order number, reason for the return, and photos of the product if applicable.

  2. Approval:

    • Once your request is reviewed, we’ll notify you of the approval or rejection of your refund. If approved, you will receive detailed instructions on how to return the product.

  3. Shipping the Return:

    • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
    • Use a trackable shipping method to ensure the safe return of your item.


Refund Processing

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-10 business days and issued to your original payment method.
  • Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.


Exchanges

  • If you wish to exchange your product for a different size, color, or style, please follow the return process and place a new order for the desired item.


Defective or Incorrect Items

  • If you receive a defective or incorrect item, please contact us immediately at [insert email/phone number]. We will cover all shipping costs and provide a replacement or refund promptly.


Contact Us

For further assistance, please reach out to our Customer Service Team at:

  • Email: [insert email address]
  • Phone: [insert phone number]

We’re here to make your shopping experience at Sniperkicks as seamless as possible. Thank you for choosing us!